AI Practitioner · Author
Building AI systems that amplify
human service
I design and build AI-amplified enterprise systems that make people more capable, not obsolete. Eighteen years architecting mission-critical platforms across hospitality, public sector, and enterprise software — including a decade at Salesforce. Author of Service Intelligence (forthcoming, 2026).
Featured Work
A multi-tenant AI-amplified SaaS foundation
I built a CMMC-leaning multi-tenant SaaS foundation with formal architectural decision records, rehearsal evidence, and integrated LLM workflows in the product layer. It serves as a reusable platform for AI-amplified vertical applications — built with the rigor of an enterprise architect and the design sensibility of someone who believes AI should make humans more capable.
- Multi-tenant architecture with tenant isolation
- Formal ADRs with ratification process
- Integrated LLM workflows in the product layer
- CMMC-aligned security posture and rehearsal evidence
Latest Insights
All posts →Building Your AI-Powered Service Stack: A Practical Guide to Amplifying (Not Replacing) Human Touch
Learn how to build AI-powered service systems that enhance rather than replace human relationships, avoiding the common pitfall of optimizing for efficiency at the expense of customer connection. This practical guide shows you how to amplify your team's human touch while leveraging AI's analytical power.
10 min read · April 2026
Forthcoming Book
Service Intelligence
A practitioner's framework for the AI era. As machines handle more execution, the human premium skyrockets — and the service mindset becomes your competitive moat. Drawing on twenty years from hospitality to enterprise AI, Service Intelligence is a guide to using technology to become more human, not less.
Read about the book →